Your details and how we use them

What we collect

When you send a private event enquiry, we ask for your name, mobile number, the date, the number of guests, the occasion and any notes. When you request a booking, we ask for the treatment, date and time, your name, mobile number, and optionally your email and notes. Freeflow passes are bought on Fresha, which asks only for what it needs.

We don't collect card details on this website.

Why we use it

Only to reply to your enquiry and arrange your booking. We don't sell your details or share them with anyone for their own marketing.

Who sees it

Our team, and the services that carry your message to us: WhatsApp, where your enquiry opens as a message to us, and Telegram, where our staff get a copy so nothing is missed. Booking requests reach our staff on Telegram, and we keep appointments in our Fresha calendar. Our website host processes the requests that keep this site running.

Cookies and analytics

This site doesn't set cookies of its own. We may use Google Analytics and the Meta Pixel to count visits and see which pages and buttons people use. These services may set their own cookies. You can block or delete cookies in your browser settings, and the site works the same without them.

Your rights

You can ask to see the personal details we hold about you, correct them, or have them deleted. Message us on WhatsApp or call +852 5469 3586.